Privacy Notice

Who we are

ConnexSA (‘ConnexSA’, ‘we’ or ‘us’ or ‘our’) is a company registered in England and Wales.

Your privacy

Your privacy is important to us. This privacy notice provides you with information about your rights and our obligations, and explains how and why we process your personal data. It applies to any information we may collect from you, or that you provide to us, in connection with your use of our websites and in conducting business with you. 

The data we collect about you

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Depending on your interaction with us, for example, if you use our website to complete an online form, or contact us via email, the personal data we process may include any of the following:

  • Identity Data: first name, last name, or any other personal data you may choose to share with us when you contact us

  • Contact Data: email address and telephone numbers.

  • Technical Data: internet protocol (IP) address, user agent string such as browser type and version, operating system and platform, device category (e.g. phone, desktop etc), screen resolution, time zone setting and location and language, specific device (e.g. iPhone X), and other technology on the devices you use to access this website.

  • Usage Data: about how you use our website, products and services.

How and why your personal data is collected

We only process personal data to provide a product, service or information to you that you have requested.

To be responsive to you, to provide effective services to you, and to maintain our business relationship, as a matter of our legitimate interests, we will also process your personal data to:

  • administer our website, and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;

  • maintain the safety and security of our website and business;

  • maintain our business operations, including any business transition, like a merger, acquisition by another company, or sale of all or part of our assets;

  • manage our relationship with you;

  • send you announcements in relation to security, privacy or administrative related communications (these communications are not marketing orientated, and we do not rely on consent, so you may not opt out);

  • personalise our website to ensure content is presented in the most effective manner for you and your device; and

  • improve and develop our website.

In addition, we will use some or all of the above information to comply with any applicable legal obligations, to enforce any applicable terms and conditions and/ or terms of service, and to protect or defend our business, our rights, the rights of our users, or others.

Cookies

We use cookies on our website to ensure the site functions properly, efficiently and to optimise the user experience. We will collect information about your device and how you use our site, through the use of cookies and similar tracking technologies. You can find more information on how we use cookies as well as how to control or opt-out of using them in our Cookie Notice here.

Data retention

We only retain collected information for as long as necessary to provide you with your requested product or service. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Data security

What data we process, we will protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Although we do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the website; any transmission is at your own risk.

Data disclosures and transfers

We do not share or disclose any of your personal data other than for the purposes specified in this notice or where there is a legal requirement.

Transfers outside the UK or the EEA

In order to support our services such as [website hosting and email servers], we may use third parties that are based outside the UK or the European Economic Area (the “EEA” which consists of the EU member states plus Iceland, Liechtenstein and Norway) in countries that may not guarantee the same level of protection for personal data. In these circumstances, we ensure that we have contracts in place with our providers to protect your personal data and ensure that data is processed in accordance with this notice which includes implementing the European Commission's Standard Contractual Clauses as appropriate. 

Our website may link to external sites that are not owned or operated by us. Please be aware that we have no control over the contents and practices of these sites and cannot accept responsibility or liability for their respective privacy practices.

Your legal rights

Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data, as follows:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data (including an absolute right to object to our use of your personal data for marketing purposes).

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

If you wish to contact us about any of these rights, please contact the Privacy Officer using the details below. 

Changes to this privacy notice

This privacy notice may be updated from time to time, and you are requested to periodically return to this notice to familiarise yourself with any changes.

Contact details

If you have any questions about this privacy notice or our privacy practices, please contact us at [email protected].

For further information, see our Cookie Notice.

Please contact us if you are unhappy about our processing of your personal data. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

This privacy notice is effective as of 8 May 2024.